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Device Review: LG X Screen
How does the vendor’s smartphone measure up to the mid-range competition?
Device Review
March 27, 2017
Mystery Caller: Apple iPhone 6s
The iPhone 6s has finally been released and Mystery Caller is thinking of buying one. But he doesn’t know what makes it different from the iPhone 6. Can the networks convince him to buy one? What deals can they offer?
Device Review
October 14, 2015
Mystery Shopper: Holborn
Mystery Shopper can’t quite decide whether he wants to be tied into a contract yet, so he wants a SIM-only plan with unlimited data and a phone for under £100 to go with it. What can the networks offer him?
Device Review
October 13, 2015
Huawei Honor 7
Huawei is at it again with a follow-up addition to its premium Honor range. Can this mid-range handset compete with the best?
Device Review
October 12, 2015
Mystery Caller: Contract phone for grandmother
Mystery Caller wants his grandmother to have a cheap phone that isn’t too complicated to use and can be relied upon for emergency contact at all times. He also wants a decent contract for it. What deals can the networks offer?
Device Review
September 30, 2015
Mystery Shopper: Charing Cross
Mystery Shopper has heard a lot about 4K video and thinks it sounds very interesting. Can each network sell the benefits of 4K video well? What deals can they offer alongside the phone?
Device Review
September 29, 2015
LG G4c
A solid example of a mid-range phone, the LG G4c could be worse . . . and it could be better
Device Review
September 28, 2015
Mystery Caller: Emergency mobile for kids
Mystery Caller wants his son, who has just started secondary school, to have a cheap phone that can be used for emergency contact whenever he is away from home. He also wants a decent contract for it. What deals can the networks offer?
Device Review
September 17, 2015
Mystery Shopper: Brent Cross Shopping Centre
Mystery Shopper is tired of his ancient phone crashing and freezing whenever he tries to open up a game or an app. He wants something more powerful. What can each network offer and can they give him any good deals?
Device Review
September 16, 2015
Review: HTC Desire 626
HTC is back with a refresh to their budget Desire line. Will it prove to be a worthwhile purchase, or is it just a rush job from an under-fire smartphone manufacturer?
Device Review
September 15, 2015
Mystery Caller: Student deals
Mystery Caller is heading off to university in September. He wants an affordable SIM contract and decent phone to match his tight student budget. What can each network offer him? Are there any good student deals out there?
Device Review
September 2, 2015
Mystery Shopper: Holloway Road
Mystery Shopper is a keen photographer who’s going on holiday. He wants a phone with a powerful camera that can take some fantastic holiday snaps. What can each network offer and can he get a good deal?
Device Review
September 2, 2015
Microsoft Lumia 640 XL
Microsoft is back with what could be the company’s final smartphone before the launch of Windows 10 Mobile. How does it stack up against similarly priced phablet devices?
Device Review
September 1, 2015
Mystery Caller: SIM card for European travel
Mystery Caller is planning to go travelling in Europe over the summer. He already has a phone but needs a SIM-card that won’t cost a fortune when used abroad. What deals do the networks offer for roaming?
Device Review
August 27, 2015
Mystery Shopper: Slough
Mystery Shopper regularly travels across the UK to do business. He needs mobile broadband with enough data to make Skype conference calls, email and download presentations. What will each network offer?
Device Review
August 27, 2015
Microsoft Lumia 435
Microsoft’s cheapest handset to date costs a mere forty quid in some UK retailers. Does it have what it takes to surprise us, or will the price reflect its performance?
Device Review
August 17, 2015
Mystery Shopper: Metrocentre
Mystery Shopper travels abroad a lot, especially in Europe, the US and China. He wants a SIM-only deal that comes with some kind of roaming package. What can our retailers offer him?
Device Review
August 5, 2015
Vodafone Smart Tab Prime 6
Despite a sleek design and decent battery, this tablet fails to live up to its early promise due to a poor camera, below-average screen performance and underwhelming processor 
Device Review
August 3, 2015
Mystery Caller: HTC phone for under £30pm
Mystery Caller has always used phones made by HTC and is looking to get himself a new device. He wants it on a monthly deal for under £30 – what phones will the sales staff offer him and who can come up with the best deal?
Device Review
July 22, 2015
Mystery Shopper: Shepherd’s Bush
Mystery Shopper is looking for a cheap-as-chips 4G smartphone, but doesn’t know whether to get it prepay or on pay monthly.  What will our sales staff recommend?
Device Review
July 21, 2015
Microsoft Lumia 640
Microsoft is back with an updated version of the Lumia 635? Can this budget smart phone deliver irresistible value for money where its predecessor failed?
Device Review
July 20, 2015
Mystery Caller: LG G4
Mystery Caller has seen adverts for the new LG flagship, the LG G4, and decided he wants one. Which operator knows the most about the device and can come up with the best deal?
Device Review
July 15, 2015
Mystery Shopper: Luton
Mystery Shopper wants a smartphone designed for consuming media – movies, music, games etc. It’ll need a good screen and audio. What can our retailers come up with?
Device Review
July 15, 2015
Device Review: Huawei P8
The manufacturer just got a more serious about competing against the iPhone and other top-tier devices
Device Review
July 6, 2015
Mystery Caller: Lesser known handsets
Mystery Caller is bored of the traditional brands like Apple and Samsung and wants something less well known. What do the advisors think are “alternative” brands and can they sell them well?
Device Review
June 24, 2015
Mystery Shopper: Ealing Broadway
All of the retailers have said they are stocking the LG G4 handset, and Mystery Shopper wants one. Do they all have them in stock, and if not, what alternative will they offer?
Device Review
June 23, 2015
Microsoft Surface 3
The Surface 3 is an attempt to turn the Surface Pro line-up into a more manageable device
Device Review
June 22, 2015
Mystery Caller: Two-day battery life
Mystery Caller is fed up with charging his phone every night and wants a device with at least a two-day battery life. Can the sales staff set realistic expectations and find the right device?
Device Review
June 9, 2015
Mystery Shopper: Reading
Mystery Shopper is looking for a smartphone with a battery life that lasts him at least two days. Is this realistic and, if not, can the retail staff find the next best thing to keep him happy?
Device Review
June 9, 2015
Device Review: LG G4
The fourth generation of LG’s high-end G series hit the sales floor late last month, but does the £499 price have the power to unsettle rivals Apple and Samsung?
Device Review
June 8, 2015
Mystery Shopper: Woking
Mystery Shopper wants to buy a tablet with a data connection as a present for a young relative. Can our retailers find him a good deal and explain what parental controls are available?
Device Review
May 26, 2015
OnePlusOne = excitement
It’s a new entrant into the market and very little is known about it, but the start-up’s smartphone still fares well against more established competitors
Device Review
May 26, 2015
Mystery Shopper: Northampton
Mystery Shopper has high expectations. He wants a new pay monthly phone with at least 4GB of data, but wants it for under £30. Can our retailers find him a bargain?
Device Review
May 21, 2015
Samsung Galaxy S6 edge
The Galaxy S5 from last year was underwhelming and played a part in the manufacturer’s global market share slipping. Can the Galaxy S6 edge help to turn around its fortunes?
Device Review
May 21, 2015
Mystery Caller: S6, S6 edge and HTC One M9
With each new generation of handset comes a new flagship, this time the One M9 from HTC and the Samsung Galaxy S6 and S6 edge. Can the sales staff explain the differences between the new devices?
Device Review
April 29, 2015
Mystery Shopper: Eastbourne
Each year Mobile World Congress brings a new range flagship from the big manufacturers. Mystery Shopper wants to know what the latest devices from HTC and Samsung have to offer.
Device Review
April 29, 2015
Mystery Caller: Water-resistent phones
Mystery Caller has lost his third phone to water damage in as many years and wants a waterproof or water-resistant device for below £30 per month. What can the sales staff come up with?
Device Review
April 16, 2015
Mystery Shopper: Clapham
Mystery Shopper needs a device that can survive exposure to water after a few unfortunate incidents. Can the retailers explain what an IP rating is and find a device that can endure a quick swim?
Device Review
April 16, 2015
Samsung Galaxy Note Edge
It has a cool Edge with plenty of innovations including a camera relocated on to the spine and away from the clutter. Could this be a device the company’s boffins have thrown at the wall that will stick?
Device Review
March 30, 2015
Mystery Caller: Phone for documents and social media
Mystery Caller is hitting the General Election campaign trail and needs a phone to share documents and updates on social media. Can our networks tick the right box?
Device Review
March 16, 2015
Mystery Shopper: Swindon
The General Election is nearly on us and Mystery Shopper is on the campaign trail. We need a phone good for social media and documents but for under £100 per month
Device Review
March 16, 2015
Google Nexus 9 doesn’t cut corners
It is smaller than its predecessor but is a HTC device making it a ‘dream partnership’
Device Review
March 16, 2015
Mystery Caller: Handsets for visually impaired people
Android and iOS devices both include a range of features for people with visual impairments. Mystery Caller wants to know what these are. Can the CSAs tell him?
Device Review
March 16, 2015
Mystery Shopper: Guildford
Mystery Shopper wants to know what features are available on modern smartphones for those with sight problems. What do the sales staff know about accessibility and can they demonstrate it?
Device Review
February 17, 2015
Mystery Caller: Phone and fitness tracker
Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?
Device Review
February 6, 2015
Mystery Shopper: Redhill
Mystery Shopper got a brand-new a new LTE-enabled Nexus 9 tablet for Christmas but there was no SIM card. Can our retailers find a good SIM deal and explain network locking as well
Device Review
February 3, 2015
Samsung Galaxy Note 4
The Samsung Galaxy Note 4 has been hailed as the phablet with the class-leading screen and display with the best implementation of a stylus. Our resident geeks on What Mobile put the claims to the test
Device Review
February 2, 2015
Mystery Caller: Rugged handsets
Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he’s broken phone and he wants something more robust
Device Review
January 30, 2015
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