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2013: Year in Review
A ‘record’ 12 months of biggest-ever, fastest, thinnest, counterfeit, stolen and every other type of mobile phone
Operators kick off January sale offers
Savings include discounts to 3G and 4G contracts, tablet bundles and Pay as You Go handset reductions
Orange worst in customer service with below average satisfaction score
The operator scored 67 per cent in overall satisfaction, with failings in areas including usefulness of information or advice given
Sunrise beats networks to land £2.2m contract
B2B dealer bags deal with insurance broker Arthur J Gallacher after six months of ‘intense’ negotiations
Mystery Shopper: Crawley
Mystery Shopper is getting into the Christmas spirit and wants to buy a prepay handset for around £100 as a gift. Can the high street retailers serve up some festive deals to tempt him to part with his cash?
Vodafone appoints Phil Roberson as head of indirect sales
The former HTC employee will join Vodafone in January, with current head of direct sales Martin Jones leaving in March
Orange and T-Mobile attract most customer complaints
The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
Vodafone reveals ‘Firsts’ global marketing strategy
Operator announces new social media-led strategy which will replace its sponsorship of McLaren F1
Mystery Caller: Apple iPads
The iPad Air and iPad Mini with Retina have arrived and Mystery Caller has decided she wants one. Can the networks help her decide between the devices and suggest a good value plan?
Vodafone’s £84bn Verizon Wireless sale cleared by US regulator
The operator’s $130 billion (£84bn) sale of its 45 per cent stake in Verizon Wireless to parent company Verizon Communication is expected to be completed in Q1 2014