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TFL reveals smartphones are too slow for payments
Transport authority reportedly in discussions with operators to bring service to capital when speed of payments is improved
Vodafone UK’s accounts office closes for Indian elections
Customers calling line are advised to call back later or send an e-mail because of the Indian general election
Vodafone customer loyalty strongest thanks to network coverage
A sample of 2,000 visitors to a SIM-only comparison website has shown Vodafone customers stay for an average of six years and 11 months
Mystery Shopper: Clapham Junction
Clumsy Mystery Shopper is on the hunt for an insurance deal for his prepay handset which can be used on any network. Which retailer can provide excellent customer service and spot the opportunity to up-sell?
My, how you’ve grown: Vodafone reaches 30
Moving with the times – from the first UK mobile call to aiming to be a quad-play provider
Vodafone goes exclusive with Brightstar 20:20 for accessories
Distributor to manage all Vodafone accessories in UK stores and online, with deal possibly going global in the near future
Ofcom to hold ‘walk and drive’ 3G and 4G network tests
Regulator to use over-the-counter handsets, with tests assessing whether UK networks have achieved consistency
Mystery Caller: Mobile for the elderly
Mystery Caller’s elderly father needs a phone that is affordable and easy to use. Will the networks be able to recommend a suitable ‘first mobile’ without resorting to favourites Samsung and Apple?
Vodafone to open 150 stores as UK investment hits £1bn
The operator will create 1,400 new retail jobs over the next 12 months
Vodafone CEO backtracks on plans for ‘fewer’ stores
Vittorio Colao said in 2012 he wanted “fewer” but “bigger” stores, with store numbers shrinking from 400 to 354. The company has now announced it will open 150 stores over the next 12 months