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O2 tops Ofcom’s Quality of Customer Service report
A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks
Vodafone remains most complained about operator in latest Ofcom figures
Operator saw complaints rise from 0.14 to 0.20 complaints per thousand customers as mobile complaints rose for first time in a year while EE tops fixed line and broadband lists
Bullitt Group appoints Peter Stephens as CEO
Stephens joins from Virgin Group where he currently is a partner in the investment team
Redeem launches UAE expansion with Dubai office
Recycler also lays out plans to target retailers, networks and distribution partners as part of further expansion in the Middle East and North Africa
Apple iPhone 6s and 6s Plus pre-orders now being taken
The two devices were launched at an event in front of 7,000 people on Sept 10
Sony Xperia Z5 pre-orders now open
Latest Sony flagship can now be pre-ordered from major networks and retailers before its official release date in October
Virgin Media: No plans to launch 4G mobile service
Virgin’s main focus is currently on expanding its broadband infrastructure across the UK and not offering mobile customers the benefits of 4G
Mystery Caller: S6, S6 edge and HTC One M9
With each new generation of handset comes a new flagship, this time the One M9 from HTC and the Samsung Galaxy S6 and S6 edge. Can the sales staff explain the differences between the new devices?
Mystery Caller: Prepay handset for the elderly
This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only
Mystery Caller: Smartphone and tablet deal
Mystery Caller has decided to go all ‘multi-screen’ and is looking for a new smartphone and a tablet to fulfil his data needs. Can the operators offer a package too good to turn down?