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EE and Virgin Media fined £13m for overcharging customers
Virgin Media feel the fine is unjustified and will appeal Ofcom’s ruling
Virgin Media Broadband voted most problematic according to Which?
Virgin Media customers are most likely to experience a problem with their broadband over the last 12 months with issues affecting seven out of 10, according to a Which? survey. The survey was held with 7,035 customers from June to July this year. It found the most common problems were price increases, slow speeds, connections
Millions of broadband customers feel misled over “fibre”
Almost a quarter of people believe they FTTP but this is only the case for three per cent of people
Virgin Media build on Netflix partnership with single billing service
Virgin Media were the first Pay TV provider to introduce customers to Netflix in 2013
Vodafone customers are least happiest when it comes to customer service
Tesco and giffgaff customers most likely to recommend providers to friends while Vodafone and Virgin Media rank worst out of networks Customers are more likely to recommend Tesco Mobile and giffgaff to a friend, however people are less likely to recommend friends to join Vodafone or Virgin Mobile. Vodafone and Virgin Media performed particularly badly
TalkTalk broadband worst in customer service for second year running in Ofcom report
Virgin Media had the most satisfied customers
Openreach trumped by smaller players with twice as many fibre broadband connections
Minnow broadband network builders connected 998,500 homes according to an industry report
Broadband providers under fire after ‘more than half’ of UK households report problems
Virgin Media bottom of the pile as users complain about prices and connection
Virgin Media revenues rise to £1.21bn in first quarter
Mobile revenues down 11 per cent but subscriber numbers still increase
Virgin Media Q1 turnover grows annually to £1.21 billion
The company also announced various new staff appointments