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Virgin Media O2 has launched a dedicated UK-based customer service team to handle its complex support cases (file pic). This follows Ofcom’s investigation into the hijgh level of customer complainst about Virgin Media O2 customer care and which last month announced a plan to double its investment in customer service. The company increased the number

Virgin Media O2 is offering free 4G phones and discounted upgrades to people in the Durham area whose 3G devices will no longer receive service from April 2. To minimise disruption, the company is offering free 4G-ready devices to vulnerable customers and discounted upgrades to others in the area who still rely on 3G technology.

People could be missing out on an average of £638 by failing to recycle old electronic devices, according to new research from Virgin Media O2. The findings, released ahead of Global Recycling Day on 18 March, estimage 92 million electronic devices— including smartphones, tablets, smartwatches, and gaming consoles—have been thrown out wtih household waste over

Virgin Media O2 plans to spend £700 million this year improving all aspects of its network. Around £2 million every day will be spent on improving reliability, speed, and coverage to meet increasing demand, with mobile traffic having more than doubled in the past five years. The investment is part of Virgin Media O2’s wider

Virgin Media O2 has 23.2 million mobile connections across its contract and prepaid services, with 850,000 new connections added in 2024 across its O2, Giffgaff, and wholesale partners, including Sky Mobile and Tesco Mobile. The company’s contract base now stands at 15.8 million , with 16,000 net additions in Q4 , marking a return to

Virgin Media O2 will offer more than 100 apprenticeship opportunities this year, with starting salaries of at least £22,500 and some roles paying up to £35,000. The schemes are open to applicants of all ages and are offered as permanent positions, providing job security once the fully funded training is complete. Roles will be available

The phase-out of Virgin Media O2’s 3G network could generate electronic waste worth £13m, including £10.3m from just 146 kilograms of gold, according to new research from BusinessWaste.co.uk. The analysis highlights the environmental and economic implications of decommissioning legacy network technologies, with millions of devices rendered obsolete and valuable raw materials at stake. The report

Durham will be the first location to lose Virgin Media 3G coverage in the company’s transition toward more reliable 4G and 5G announced in 2023. Vodafone, Three, and EE have already completed the switch-off, with O2 the last mobile network operator left to turn its 3G network off. The switch-off is expected to have minimal

Move over, EE Experience—there’s a new retail sheriff in town. Virgin Media O2 has launched its new flagship store at Westfield Stratford City, which, at nearly 5,000 square feet, is claimed to be the largest telecoms retail space in the UK. Westfield Stratford City is one of Europe’s busiest retail destinations, drawing 50 million visitors

Around Virgin Media O2 350 employees from the current Bellshill office will relocate three miles away to new luxury offices at Maxim Park, in Lanarkshire, 20 minutes from Glasgow. Maxim Park was selected for its amenities, transport links, and community environment. The new office will serve employees across departments including network expansion, technology, and operations.