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Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high
Virgin Media O2 has used a helicopter to deliver three new 4G mobile phone masts to the remote Uist islands in the Outer Hebrides as part of the £1bn Shared Rural Network programme. Uist is a group of six islands that are part of the Outer Hebridean Archipelago, which is part of the Outer Hebrides
Virgin Media O2 has partnered with with fraud call prevention company Hiya to give the network’s customers free AI-powered spam-fighting tools and advanced caller identification services across its network to protect against fraud. The initiative uses Hiya’s Adaptive AI technology to flag suspected spam calls or and block fraudulent ones, by preempting potential fraud before
Vodafone has forced Virgin Media to withdraw an ad that claimed “Get the fastest WiFi Guarantee of any major provider”. Vodafone complained to the Advertising Standards Authority that the ad, which ran in July, was misleading and could be not be substantiated. The ASA agreed and ordered Virgin Media to pull the ad and ensure
Virgin Media O2 will start a phased 3G shutdown in 2025 in line with Government and industry edicts that all networks have to shut down 3G by 2033.
Consumer advice organisation Which? has urged Ofcom to investigate Virgin Media’s impending contract terms that allow it to raise broadband bills by “unlimited sums” from next April
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom said; “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and
Virgin Media O2 has commissioned its 50th site as part of the £1 billion Shared Rural Network (SRN) programme.
Vodafone, Three and BT have accused Virgin Media O2 of confusing customers with “misleading and incorrect information and chasing publicity with sensationalist headlines”.
Working with Big Issue Group is part of Virgin Media O2’s wider commitment to tackle data poverty, along with partnering with Good Things Foundation to create the National Databank