Virgin Media O2 – more work to do in custmer services says chief executive Lutz Schüler

Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high

Virgin Media O2 users to get free AI spam-busting help through Hiya partnership

Virgin Media O2 has partnered with with fraud call prevention company Hiya to give the network’s customers free AI-powered spam-fighting tools and advanced caller identification services across its network to protect against fraud. The initiative uses Hiya’s Adaptive AI technology to flag suspected spam calls or and block fraudulent ones, by preempting potential fraud before

Virgin Media ordered to pull wi-fi ad after Vodafone complaint

Vodafone has forced Virgin Media to withdraw an ad that claimed “Get the fastest WiFi Guarantee of any major provider”. Vodafone complained to the Advertising Standards Authority that the ad, which ran in July, was misleading and could be not be substantiated. The ASA agreed and ordered Virgin Media to pull the ad and ensure