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Three finishes bottom of Ofcom customer service report

Research cites reception concerns by customers but operator said improving network coverage will be difficult without access to liberalised 2G spectrum  

  • Staff Reporter
  • 25 November 2011
  • News, Operators, Retailers

Operators dismiss Ombudsman data concerns

Three, Vodafone, O2, Orange and T-Mobile all say they are doing enough to combat data bill shock

  • Staff Reporter
  • 18 November 2011
  • Manufacturers, News, Operators

Nokia Lumia 800 readies for sale

Nokia Lumia 800 will go on sale tomorrow at Phones 4U, Carphone Warehouse, Three, Orange, T-Mobile and Vodafone

  • Staff Reporter
  • 15 November 2011
  • Mystery Caller, Reviews

Mystery Caller: iPhone 4S alternatives

Mystery Caller’s can’t afford an iPhone 4S. He’s decided to call the operators to see which other high-end smartphones they can offer him instead. He wants a free phone on a £35 a month tariff.

  • Staff Reporter
  • 10 November 2011
  • Operators

O2 comes out top for carbon reduction among operators

Operator ranked in top 5 per cent of 2,100 companies required to take action to reduce emissions of carbon

  • Staff Reporter
  • 8 November 2011
  • Mystery Shopper, Reviews

Mystery Shopper: Wolverhampton

Mystery Shopper is looking for a free Apple iPhone 4S on the cheapest per-month contract. Will they find what they’re looking for in the West Midlands?

  • Staff Reporter
  • 8 November 2011
  • Features, Retailers

Q&A: Fonehouse MD Clive Bayley

Paul Withers spoke to Fonehouse’s managing director at its recent partner conference to discuss the retailer’s recent growth and its strategy moving forward

  • Staff Reporter
  • 3 November 2011
  • Mystery Caller, Reviews

Mystery Caller: calls to Australia

Mystery Caller’s better half is moving out to Australia for at least six months and he wants to keep in touch on his mobile. He asked the operators what they could offer to help him maintain his long-distance relationship

  • Staff Reporter
  • 26 October 2011
  • Mystery Shopper, Reviews

Mystery Shopper: Telford

Mystery Shopper wants a good deal on a prepay iPhone 4, as the new 4S is taking its place. Insurance is also a requirement – what can retailers offer?

  • Staff Reporter
  • 25 October 2011
  • News, Operators

Three unveils multimillion integrated advertising campaign

Three will play on growing customer base, smartphone range and tariffs in new ad campaign across TV, press, print and radio

  • Staff Reporter
  • 21 October 2011
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