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Three appoints Bryn Jones as new CTO
Virgin Media veteran comes into fill the role left vacant by Graham Baxter’s promotion last year
Three the most complained about operator in Q1 2012
Complaints driven by disputes over charges and customer services, with O2 the least complained about mobile provider for the sixth successive quarter
Three launches £5 per day unlimited EU data roaming
Operator follows rivals in introducing reduced cost EU roaming with unlimited data package for £5 per day
Three increases contract prices for first time since 2003 launch
Network blames 3.6 per cent hike on inflation, with rise only affecting existing customers
Business Watch: Zuckerberg saving Face with smartphone move?
Dominic White says reports that a Facebook smartphone is in the pipeline for next year are proving a welcome distraction from the social network’s floatation
Three: Public image has turned a corner
CEO Dyson says network’s reputation has improved and it’s now first for customer service
Mystery Caller: Cheap mobile for calls in the UK and to the US
Mystery Caller’s American friend wants him to find a cheap mobile he can use when he visits for the Olympics. He wants low-cost calls in the UK and to the US, but doesn’t want to be tied into a contract
Cutting Room: Strategy stops O2’s bubble bursting
O2 is on the up having added 223,000 contract customers in Q1. Paul Withers argues that the operator’s innovative services are leading it to think outside the box, keeping it ahead of its rivals
Shebang to launch contract MVNO on Three’s network
MVNO to go live in Go Mobile shops and via the Go Mobile Network website in July, following the prepay variant launched by the company last October
Re-Tales: Deal makers (07/05/12)
A round-up of deals available from mobile retailers online and on the high street