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Mystery Caller likes the look of the Samsung Galaxy S4 but with all the recent high-end releases, needs convincing she’s choosing the best phone. How will the networks handle what should be an easy sale?
Mystery Shopper is considering swapping his Samsung Galaxy S III for an S4 but isn’t sure. Can staff persuade him the differences are worth signing a contract for, and who is offering the best deal with the handset free?
Mystery Caller is escaping the temperamental weather in England and taking a short trip around Europe, stopping to visit family in Italy. She wants to call, text and use data abroad while keeping costs down. Can the networks help?
The operator is also trialling Samsung concessions stores in its London Oxford Street and Solihull stores
A JV between O2,Vodafone, EE and Three has found 4G mobile services do not affect Freeview TV signals when run on the same spectrum band
Mystery Shopper is planning a tour of Central and South America. He’d like to take his UK number, though not his smartphone, so he needs a cheap phone that will work throughout the region and some prepay roaming prices
Mystery Caller’s daughter has persuaded her she needs a smartphone at school. Will the networks be able to cap the contract price in case she exceeds her allowances?
at800, a JV by EE, O2, Vodafone and Three, will test whether 4G running on the same spectrum as Freeview affects the TV service in Brighton
Mystery Shopper is looking for a handset for his little brother, who is a little erratic with his usage so a price cap is a must, as is a free, modern handset. With a limit of £20 a month, what can the retailers offer?
While EE should be applauded for claiming speed is all important within 4G, Michael Garwood argues not enough has been done to emphasise this advantage