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EE tops RootMetrics study, as Vodafone remains bottom
Operator holds onto top spot in UK-wide performance testing by RootMetrics
EE tops UK call quality scores in latest Ofcom research
Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2’s network
Operators demand EU rethink over crippling roaming costs
Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged
Mystery Caller: Prepay handset for the elderly
This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only
Mystery Shopper: Streatham
Mystery shopper wants a phone that is perfect for his grandmother, an older member of the community, but does not want to be tied in to a lengthy contract. Can our retailers find him something that’s cheap and easy to use?
Ofcom releases mobile phone unlocking guide
EE charges most at £20.42 while Three leaves all devices unlocked
Ofcom revises down spectrum price increases
Proposed increase to annual licensing fees revised downwards by regulator but still represent a significant hike
Three profits rocket 43pc to £123m in six-months
Revenue down three per cent but profits have gone up 43 per cent year-on-year
How to avoid bill shock when you’re abroad
You don’t have to be greeted by a huge mobile phone bill when you arrive home from your holiday. Here’s how
Three cuts complaints by being friendlier
Operator becomes least complained about network to Ofcom following the introduction of a number of new services and improvements, which it claims gives customers less reason to complain