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  • News, Operators

Operators demand EU rethink over crippling roaming costs

Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged

  • Staff Reporter
  • 11 August 2014
  • Mystery Caller, Reviews

Mystery Caller: Prepay handset for the elderly

This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only

  • Staff Reporter
  • 11 August 2014
  • Mystery Shopper, Reviews

Mystery Shopper: Streatham

Mystery shopper wants a phone that is perfect for his grandmother, an older member of the community, but does not want to be tied in to a lengthy contract. Can our retailers find him something that’s cheap and easy to use?

  • Staff Reporter
  • 11 August 2014
  • Operators

Ofcom releases mobile phone unlocking guide

EE charges most at £20.42 while Three leaves all devices unlocked

  • Staff Reporter
  • 5 August 2014
  • News, Operators

Ofcom revises down spectrum price increases

Proposed increase to annual licensing fees revised downwards by regulator but still represent a significant hike

  • Staff Reporter
  • 1 August 2014
  • News, Operators

Three profits rocket 43pc to £123m in six-months

Revenue down three per cent but profits have gone up 43 per cent year-on-year

  • Staff Reporter
  • 31 July 2014
  • Features, Operators

How to avoid bill shock when you’re abroad

You don’t have to be greeted by a huge mobile phone bill when you arrive home from your holiday. Here’s how

  • Staff Reporter
  • 29 July 2014
  • News, Operators

Three cuts complaints by being friendlier

Operator becomes least complained about network to Ofcom following the introduction of a number of new services and improvements, which it claims gives customers less reason to complain

  • Staff Reporter
  • 29 July 2014
  • Mystery Caller, Reviews

Mystery Caller: Smartphone and tablet deal

Mystery Caller has decided to go all ‘multi-screen’ and is looking for a new smartphone and a tablet to fulfil his data needs. Can the operators offer a package too good to turn down?

  • Staff Reporter
  • 28 July 2014
  • Operators

Three make 0800 calls free on new SIM-only plans

Three will give new SIM-only customers free calls to 0800 numbers as part of their new SIM-only plans, but the offer will not include existing SIM only tariffs.

  • Staff Reporter
  • 15 July 2014
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