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Ofcom boss calls on EC to block Three/O2 merger
Sharon White claimed Three’s £10.25 billion bid to buy its rival could lead to a price hike for consumers
Three customers hit by price hike
The price increase affects customers on ‘legacy tariffs’
BT completes £12.5 billion EE takeover
Stock market filing confirms BT acquisition, as shares and capital in incumbent transferred to EE’s former owners Orange and Deutsche Telekom
EE named most reliable network at London airports in RootMetrics test
The network came on top for mobile internet reliability at Heathrow, Gatwick and London City airports
Three and Tesco Mobile customers “happiest in UK”
Study by Network Research claims MVNO has highest NPS score (+27), while Vodafone came bottom with -2
MNTV Ep 6: Brightstar, customer complaints & BT/EE & Three/O2
This week on Mobile News TV, we take a look at the newsthat Brightstar is set to axe several jobs following a global restructure. We also discuss exclusive figures that show complaints about telecoms firms have reached a record high for the third consecutive year. Finally, it has been good news for BT after it’s
Customer complaints reach record levels
The number of complaints reached 24,512 last year
Operators not safeguarding customers from debt, claims Citizens Advice
The accusations made by the charity come from 26,000 cases of mobile debt from last year
Three’s O2 deal set to be hit by tough EU merger conditions
Reports claim Brussels will rule on CK Hutchison’s £10.25 billion buyout of O2 this week, but the operator could face tough concessions to secure a deal
O2 tops Ofcom’s Quality of Customer Service report
A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks