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Ofcom tells industry to “up its game” on customer service
Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)
O2’s Evans ready for the major challenges ahead
UK CEO discusses how it can overcome barriers in the operator segment and what the future holds
Scrapping EU roaming charges will hit operators for ‘million of pounds’
Analysts claim revenues will be heavily affected after ruling comes into force on June 15
Sky Mobile launches nationwide today
The O2-powered MVNO was first announced by the quad-play giant in November
Vodafone most complained about operator for eighth consecutive quarter
It received 18 complaints per 100,000 for the three months between July and September
Sky Mobile taking the fight to operators with MVNO
New entrant claims power and reputation will help it achieve its long-term aims
Sky set to launch MVNO service
The broadband giant announced its intentions to enter the mobile space at the start of last year
O2 enters advanced stages of £10bn London Stock Exchange float
The float comes months after the European Commission denied O2’s proposed £10.25 billion takeover of Three
Vodafone first UK operator to use Cisco SON technology to give customers ‘superior voice quality’
The operator claims the technology will give all its customers ‘superior voice quality’
Tesco Mobile launches ‘Rocket Packs’ prepay tariffs
Customers are able to switch between six different offerings each month to suit their cost and usage needs