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Mystery Caller’s elderly father needs a phone that is affordable and easy to use. Will the networks be able to recommend a suitable ‘first mobile’ without resorting to favourites Samsung and Apple?
Customers have to go in-store or ring the EE sales team if they want a 3G plan
Regulator Ofcom received above average complaints about both providers, with Orange’s issues relating to billing and complaints handling
Mystery Caller had been hearing a lot about wearable technology in the run up to Mobile World Congress. But are the operators up to speed when it comes to smartwatches and fitness trackers?
Manufacturer in advanced discussions with Vodafone and Three as it looks to have three products ranged with each network this year
Going on a romantic break to Paris, you wouldn’t think Mystery Caller would have much time to spend on the phone. Just in case, he wanted to know the best deals for international calls, texts and data
On January 23, new rules came into force allowing customers to exit mobile phone contracts without penalty if prices rose unexpectedly. Have the networks made sure their CSAs know about them?
Mystery Caller needs a new phone and is hoping to score a last-minute bargain in the January sales. With a wealth of deals to be found online, will the CSAs find one that hits the spot?
Operator pulls business from Phones 4u after it made up just eight per cent of total contract connections at the retailer last year
Mystery Caller has received a shiny new phone for Christmas and is now on the hunt for a SIM-only deal and advice on how to use the handset. How will the networks handle her request?