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Ofcom has fined utilities supplier Shell Energy £1.4 million today for neglecting to remind over 70,000 phone and broadband customers to review their contracts or inform them about potential savings through new deals.
Shell Energy, BT Mobile and Virgin Mobile among the most complained about broadband and mobile providers
The report shows the number of complaints made to Ofcom in the first quarter of 2022 per 100,000 customers
However Virgin Media and Shell Energy among the most-complained about providers
However TalkTalk ranked the worst for broadband and landline complaints