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Liverpool replaced as the best performing city in the second half of last year, while London dropped to 13 out of the 16 cities tested
Network tests saw EE bag six Rootscore awards for Overall Performance, Network Speed, Mobile Internet, Call, and Text, but Three bagged Reliability gong
The network came on top for mobile internet reliability at Heathrow, Gatwick and London City airports
RootMetrics survey also reveals that a third would have been discouraged from moving house had they known about this problem
This is the sixth time EE has come on top of Rootmetrics testing in London
EE claims 15 out of 19 RootMetrics awards outright or tied for first place for tests in London’s most densely populated areas, but Vodafone picks up seven awards
RootMetrics hits back, denying the claims from the operator and says methodology is “wholly transparent”
Birmingham and Manchester came second and third respectively in study examining customer experience across the four major UK networks. The latest RootMetrics study into overall mobile performance across the four major UK networks has crowned Liverpool the best city in the UK for reliability, internet and speed. The firm took ‘RootScores’ from the first half
Operator bags awards for Overall Performance, Network Reliability, Network Speed, Mobile Internet, Calls and Texts
Network has been ranked as top overall in the capital for the fifth successive test since April 2013