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O2 drops Phones 4u after poor sales
Operator pulls business from Phones 4u after it made up just eight per cent of total contract connections at the retailer last year
Mystery Caller: SIM-only deals
Mystery Caller has received a shiny new phone for Christmas and is now on the hunt for a SIM-only deal and advice on how to use the handset. How will the networks handle her request?
EE to launch 4G in the Channel Tunnel by the summer
Operator, along with Vodafone, to also launch 2G and 3G services in the North Tunnel in March
EE doubles 4G base to two million in four months
Two thirds of new 4G customers have moved over from the operator’s 2G and 3G networks T-Mobile and Orange
Mystery Caller: prepay phone for under £100
With Christmas fast approaching, Mystery Caller is on the lookout for a present for her mum – a prepay phone costing around £100. Can the networks help her find the perfect gift?
Orange worst in customer service with below average satisfaction score
The operator scored 67 per cent in overall satisfaction, with failings in areas including usefulness of information or advice given
Orange and T-Mobile attract most customer complaints
The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
Orange launches roaming top up card for France
Operator’s new offer will give tourists 120 minutes, 1,000 texts and 1GB of data from mainland France to the rest of the world for €39.99 (£33)
Mystery Caller: Apple iPads
The iPad Air and iPad Mini with Retina have arrived and Mystery Caller has decided she wants one. Can the networks help her decide between the devices and suggest a good value plan?
Android increases dominance in tablet market, Orange finds
Samsung’s market share in the tablet market has risen from six per cent in 2012 to 19 per cent currently