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O2 extends customer complaints partnership with Ombudsman Services
Ombudsman Services also works with Three, EE, Plusnet and BT
Speaker’s Corner: Providers can aid those in need by embracing ‘vulnerability by design’
Considering vulnerable users is key, says communications ombudsman Jonathan Lenton (picture below) at Ombudsman Services
Vodafone investing £15m to improve its customer service
Operator adds 600 new customer service advisors and 72,000 extra hours of training