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Ofcom to investigate Virgin Media contract cancellation procedures after customer complaints

Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom said; “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and

  • Staff Reporter
  • 14 July 2023
  • News, Operators

Ofcom signs up ISPs to reveal minimum broadband speed before sale

The rule comes into place today after a 12-month grace period

  • Staff Reporter
  • 1 March 2019
  • News, Operators

Vodafone pledges ‘most accurate’ broadband speeds for customers

The operator made the promise after signing to Ofcom’s voluntary code of practice

  • Staff Reporter
  • 27 September 2016
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