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O2 tops Ofcom’s Quality of Customer Service report
A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks
B2B recycler emc Europe rebranded under Redeem logo
Scottish recycling firm Redeem acquired emc for £4 million in 2011, but it will now operate under parent company’s brand
O2 and EE hit by national call outage
Customers across the country unable to call landlines due to BT network issue
O2 opens new concept store in Manchester
Second to open in London’s Westfield White City later this month, with a total of 54 new jobs created
UK operators kick off January sales with up to half price off handsets and tariffs
Handsets with discounts include those from Samsung, Microsoft and Huawei
O2 partners with AT&T to bring home management platform to UK
AT&T Digital Life platform will initially be trialled in London ahead of nationwide rollout later this year
5G ambitions in jeopardy as ECC reform is delayed
Operators may be forced to cut network investment to cover £270 million mast rental costs
Two thirds of UK smartphone users expect flawless internet usage
Research from Vasona Networks found more than half blame their operator when apps don’t work, while 40 per cent would look to switch provider
Ronan Dunne: ‘Network and Government collaboration crucial’
A blog by O2 CEO discusses how they must work together to reform the Electronic Communications code, make the Mobile Infrastructure Project more effective and build taller masts to provide better service to customers
O2 Recycle bags European award for customer service and support
Telefonica and Redeem picked up joint award at European Supply Chain Excellence Awards 2015