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Shell Energy, BT Mobile and Virgin Mobile among the most complained about broadband and mobile providers
The global coronavirus pandemic has meant more people are struggling to pay their broadband and mobile bills
While super fast broadband availability grows to 96 per cent in nationwide coverage
However Tesco Mobile achieved the best scores for the mobile measures
So far only O2, Three, Sky and Virgin choose to sell unlocked handsets
A number of UK providers have agreed to commitments protecting customers
All major operators except Three to offer discounts to customers
The providers will assume the roles from March 2020
The report also examined performances of landline and broadband operators
Tesco Mobile recorded the least complaints well below the industry average