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Most complained-about telecoms by Ofcom in Q2 2022
Shell Energy, BT Mobile and Virgin Mobile among the most complained about broadband and mobile providers
Nearly five million UK households struggle with telecoms bills this year
The global coronavirus pandemic has meant more people are struggling to pay their broadband and mobile bills
Ofcom: Gigabit-speed broadband now available for one in four UK households
While super fast broadband availability grows to 96 per cent in nationwide coverage
Ofcom best and worst: TalkTalk, Three and Virgin Media come bottom for customer service satisfaction
However Tesco Mobile achieved the best scores for the mobile measures
Ofcom to ban operators from selling ‘locked’ handsets
So far only O2, Three, Sky and Virgin choose to sell unlocked handsets
Ofcom challenges providers to protect out-of-contract customers
A number of UK providers have agreed to commitments protecting customers
Ofcom announces new measures to help out-of-contract customers
All major operators except Three to offer discounts to customers
Ofcom picks BT and KCOM to deliver legal right to broadband
The providers will assume the roles from March 2020
Ofcom report shows increasing satisfaction with mobile reception, fall in complaints
The report also examined performances of landline and broadband operators
Vodafone tops Ofcom complaints list
Tesco Mobile recorded the least complaints well below the industry average