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EE records strong performance in latest Ofcom complaints tables

However TalkTalk ranked the worst for broadband and landline complaints

  • Staff Reporter
  • 8 February 2022
  • Archive, MVNOs, News, Operators, Technology, Unified Comms

Vodafone struggles in latest Ofcom telecoms complaints report

However EE came top in two of the three categories for least complaints

  • Staff Reporter
  • 30 April 2021
  • News, Operators, Technology, Unified Comms

BT hits back at class action claim worth £600m related to ‘overcharging’

Ofcom found in 2017 BT had overcharged millions of its landline customers 

  • Staff Reporter
  • 18 January 2021
  • MVNOs, News, Operators, Unified Comms

Ofcom best and worst: TalkTalk, Three and Virgin Media come bottom for customer service satisfaction

However Tesco Mobile achieved the best scores for the mobile measures 

  • Staff Reporter
  • 21 August 2020
  • News

Over 1 in 10 UK business calls happen on a landline

Quantity is far higher than European neighbours

  • Staff Reporter
  • 4 July 2019
  • News, Operators, Unified Comms

Ofcom report shows increasing satisfaction with mobile reception, fall in complaints

The report also examined performances of landline and broadband operators

  • Staff Reporter
  • 30 April 2019
  • News, Operators

Vodafone reacts to coming top of Ofcom’s complaints league table

It was the first time Vodafone were eligible for inclusion on broadband and landline 

  • Staff Reporter
  • 13 February 2019
  • News, Unified Comms

Brits waste nearly £480m on unused landlines each year

According to the study, a quarter of people don’t use a landline because they’re “fed up” of cold calls and scammers 

  • Staff Reporter
  • 4 June 2018
  • News, Operators, Unified Comms

BT bows to Ofcom pressure slashing landline bills

The regulatory body said it will take action “if BT fails to honour its agreement”

  • Staff Reporter
  • 26 October 2017
  • News, Operators, Unified Comms

Ofcom proposing compensation measures for landline and broadband customers

Providers would have to make cash payments or add a credit to a bill for slow repairs, missed deadlines and appointments

  • Staff Reporter
  • 24 March 2017
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