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Ofcom demands networks improve roaming alerts to customers to avoid bill shock

New Ofcom rules mean networks will have to send clearer roaming alerts to mobile customers from October and provide information about charges. Ofcom says the quality of information being provided to roaming customers has been inconsistent and unclear and that its research found 19 per cent of holidaymakers were unaware they could face roaming charges.

  • Staff Reporter
  • 22 March 2024
  • Analysis, Analysis, Operators

Gareth Turpin – “important for consumers to have clear and transparent information about roaming”

Worrying about whether you can afford to use a phone while away is ‘bonkers’ writes Virgin Media O2 COO Gareth Turpin A year and a half ago Virgin Media O2 proudly became the odd one out by not following the other major mobile networks in reintroducing EU roaming fees All O2 and Virgin Mobile customers

  • Staff Reporter
  • 21 July 2023
  • Operators

Three urges minister to back lower EU data roaming cap

Operator and six other organisations urge communications minister Ed Vaizey to push for lower data roaming cap in vote on new EU rules this week

  • Staff Reporter
  • 20 February 2012
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