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O2 to outsource call centre staff to Capita
The communication workers union (CWU) said the decision is a “betrayal” of staff trust and that it may take industrial action
Union threatens strike over O2 call centre outsourcing rumours
CWU issues warning at its annual conference in response to speculation that up to 1,000 jobs may go
CWU warns O2 about continued below-inflation pay rises
Union accepts 2013 offer of 2.5 per cent but warns ‘low’ rises will not be tolerated by members indefinitely
Union ‘relieved’ O2 broadband sale won’t mean redundancies
The CWU says members are concerned about the impact of the O2-Sky deal, but they have “received assurances” from the operator there will be no redundancies
O2 staff furious about operator’s ‘flippant’ franchise remark
Suggestion staff should invest £50k to run stores a ‘slap in the face’ according to the The Communication Workers Union
Virgin Media considers de-recognising trade unions
The Communication Workers Union say Virgin gave them no warning and that staff at the company are concerned about the move
Union ‘shocked and angry’ at O2 franchise plan
The Communication Workers Union says O2 is “playing poker” with its members’ livelihoods by planing to franchise 82 of its retail stores
Vodafone doubles enterprise power
Vodafone’s £1 billion takeover of Cable & Wireless Worldwide makes the mobile network the biggest UK telco behind BT. Jasper Jackson analyses what implications the deal will have for the industry
Everything Everywhere axes 550 back office staff
Everything Everywhere announces it will lay off 550 back office staff at sites in Hatfield, Paddington, Bristol and Darlington
Virgin call centre closure angers CWU
Virgin confirms it will close its Trowbridge call centres by December 2012 resulting in 450 jobs moving to Manchester. The CWU says the decision is a “disaster”