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Three outsources Glasgow call centre to Capita in £70m deal

Seven year agreement sees 450 staff transfer to the customer service specialist, which has committed to delivering Three services from the Scottish city

  • Staff Reporter
  • 23 September 2016
  • News, Operators

EE completes onshore CS plan for PAYM customers

500 new roles have been created by operator, with 550 more announced to tackle broadband complaints

  • Staff Reporter
  • 21 July 2016
  • News, Operators

Vodafone investing £15m to improve its customer service

Operator adds 600 new customer service advisors and 72,000 extra hours of training

  • Staff Reporter
  • 27 June 2016
  • Operators

EE to spend £50m on customer services overhaul

Everything Everywhere to set up academy to train all 12,000 staff in operating systems and devices in “fundamental” shift for customer services

  • Staff Reporter
  • 30 May 2012
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