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Mobile network operators must get coverage, capacity and customer experience spot on in order to succeed says Brian More O’Ferrall, MNO director and wholesale finance director at BT Wholesale
The acquisition is set to help Brightstar expand its device protection offering
It follows BT moving into the high-street last year in over 600 stores
Following AO World’s takeover of Mobile Phones Direct, both brands will play a key part in its future
Virgin Media had the most satisfied customers
Service affected the 150 hotline and MyEE webpages which allows bill and data monitoring on phones
Roles will be spread across several contact centres over the next two years as part of a multi-billion pound investment
UK business continues to struggle as billing system issues rumble on
Network received 29 complaints per 100,000 customers in Q1 – more than its six rivals put together
Following further poor results in Ofcom’s latest findings, James Pearce backs the operator’s new queue jump service to boost its reputation among customers