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Vodafone struggles in latest Ofcom telecoms complaints report
However EE came top in two of the three categories for least complaints
Ofcom: Tesco Mobile records lowest volume of mobile related complaints for Q1
Vodafone, Three, BT Mobile and Virgin Mobile all recorded more complaints than the industry average
Ofcom tells industry to “up its game” on customer service
Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)
EE vows investment as Ofcom again receives most complaints about its broadband service
Operator says customers will see improvements as it tops broadband complaints rankings for eighth straight quarter
Vodafone still the most complained about mobile operator
Network received 29 complaints per 100,000 customers in Q1 – more than its six rivals put together
Vodafone investing £15m to improve its customer service
Operator adds 600 new customer service advisors and 72,000 extra hours of training
Vodafone facing fine after Ofcom complaints verdict
Regulator found reasonable grounds to believe Vodafone had breached rules following investigation into customer complaints handling
MNTV Ep 6: Brightstar, customer complaints & BT/EE & Three/O2
This week on Mobile News TV, we take a look at the newsthat Brightstar is set to axe several jobs following a global restructure. We also discuss exclusive figures that show complaints about telecoms firms have reached a record high for the third consecutive year. Finally, it has been good news for BT after it’s
Orange and T-Mobile attract most customer complaints
The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
EE survives ASA probe into ‘double-speed’ 4G claims
The advertising standards authority dismissed a customer’s claim that they were misled by EE’s advert promising average speeds of 24-30Mbps