Mystery shopper: Wimbledon

Mystery Shopper is moving to a fancy new bachelor pad. The only feature missing is superfast internet access. Can he get fibre optic broadband or will he have to stick with a slower connection? What about any good deals? 5: Virgin Media Product knowledge – 1/5 Internet knowledge – 0/5 Questioning ability – 0/5 Sales ability

Mystery shopper: Holloway

Mystery Shopper is ready to get on board with contactless payments on a new smartphone. Can the networks tell him how the feature works on a phone works and what devices will they recommend? 5: Carphone Warehouse Payment knowledge – 2/5 Product knowledge – 2/5 Airtime knowledge – 2/5 Questioning ability – 1/5 Sales ability – 1/5

Mystery Shopper: Westfield, White City

Mystery Shopper has heard that virtual reality (VR) technology is now available on smartphones. What can our retailers tell us about this growing market, and what phones can give us our own VR experience? 5: Vodafone VR knowledge – 1/5 Product knowledge – 1/5 Airtime knowledge – 2/5 Questioning ability – 1/5 Sales ability –