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Union calls off O2 strike ballot as jobs secured
The CWU said it has reached an agreement with O2 and Capita that will see outsourced staff’s jobs and salaries protected
Union holding strike ballot over O2-Capita outsourcing deal
The CWU says trust is at “rock bottom” after leaked documents revealed Capita may slash jobs by the end of 2015
O2 to outsource call centre staff to Capita
The communication workers union (CWU) said the decision is a “betrayal” of staff trust and that it may take industrial action
Carphone signs £160m contract with Capita
Customer management firm will run the retailer’s call centres, also covering its MVNO Talk Mobile and technical support service Geek Squad