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  • News, Operators

Union calls off O2 strike ballot as jobs secured

The CWU said it has reached an agreement with O2 and Capita that will see outsourced staff’s jobs and salaries protected

  • Staff Reporter
  • 18 June 2013
  • News, Operators

Union holding strike ballot over O2-Capita outsourcing deal

The CWU says trust is at “rock bottom” after leaked documents revealed Capita may slash jobs by the end of 2015

  • Staff Reporter
  • 3 June 2013
  • News, Operators

O2 to outsource call centre staff to Capita

The communication workers union (CWU) said the decision is a “betrayal” of staff trust and that it may take industrial action

  • Staff Reporter
  • 21 May 2013
  • News, Retailers

Carphone signs £160m contract with Capita

Customer management firm will run the retailer’s call centres, also covering its MVNO Talk Mobile and technical support service Geek Squad

  • Staff Reporter
  • 6 February 2013
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