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Doro boss aims for early 2019 launch of senior services in UK
The vendor acquired telecare firm Welbeing for £11 million to begin offering services
Vodafone abolishes roaming charges in 40 destinations
The network are also hiring over two thousand staff in their UK call centres as part of a new customer campaign
EE completes onshore CS plan for PAYM customers
500 new roles have been created by operator, with 550 more announced to tackle broadband complaints
EE lose employment tribunal amid claims of prank culture in call centres
Operator found to have unfairly dismissed former operations manager at Darlington contact centre after accusations of bullying weren’t dealt with.
EE introduce 50p queue jump charge for customer service calls
Customers can get priority service when calling EE contact centres
Vodafone to upgrade Optical Express call centre
Vodafone says healthcare provider is already saving 40 per cent on its mobile and fixed line costs