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The advertising standards authority dismissed a customer’s claim that they were misled by EE’s advert promising average speeds of 24-30Mbps
Operator must not use ad in its current form again after customer complained he was misled by the checker that told him he would receive excellent 3G coverage within his postcode
ASA uphold complaint against operator’s ad which suggested an out of stock tablet would be available through other channels
The ASA said it was “concerned” to find Affordable Mobiles had incorrectly advertised the HTC One silver as in stock and available for next-day delivery
Ethnic MVNO’s website pushed unlimited bundles when in fact there was a cap, with customers exceeding this charged at standard rates
The ASA said T-Mobile’s restriction of ‘peer-to-peer’ file sharing during peak times meant its claim internet was “unlimited” on its Full Monty tariff could mislead consumers
Operator told by Advertising Standards Authority to make its ability to raise prices mid-contract clearer
Advertising regulator deems upfront handset price was not prominent enough
Advertising regulator told retailer it should have made limitations to its upgrade deal clearer to customers
The advertising regulator has said Three must change its adverts on contract deals to make it clearer that monthly charges are not fixed