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Mystery Shopper has come from India to pursue her Masters in the UK, and is looking to buy a new phone and SIM which will also allow her to make international calls. She was pleased to find out about promotional deals for the new Google Pixel 7 and then checked which provider could offer her
Mystery Shopper is regretting moving to Android after years of loyal servcie to Apple. The red iPhone has caught his eye and he’s decided he wants a slice of that action. Can the stores help?
This week, Mystery Shopper is looking for a phone for his brother who fancies himself as a bit of a film maker. He went to Westfield shopping centre to discover all of his best options. 5: Carphone Warehouse Product range 2/5 Product Knowledge 0/5 Value Knowledge 0/5 Questioning ability 0/5 Sales ability 0 /5 Shop
Mystery Caller’s son is ready for his first phone. Flashy features such as cameras and 4G aren’t so important because basic text and call functions take priority. Will it be a feature phone or smartphone that’s both simple to use and affordable? 5: Virgin Manner – 3/5 Understanding – 3/5 Knowledge – 2/5 Helpfulness – 2/5
Mystery Shopper is ready to get on board with contactless payments on a new smartphone. Can the networks tell him how the feature works on a phone works and what devices will they recommend? 5: Carphone Warehouse Payment knowledge – 2/5 Product knowledge – 2/5 Airtime knowledge – 2/5 Questioning ability – 1/5 Sales ability – 1/5
Mystery Shopper has heard that virtual reality (VR) technology is now available on smartphones. What can our retailers tell us about this growing market, and what phones can give us our own VR experience? 5: Vodafone VR knowledge – 1/5 Product knowledge – 1/5 Airtime knowledge – 2/5 Questioning ability – 1/5 Sales ability –
Mystery Shopper’s girlfriend is leaving the country to work for a few months. He needs a temporary SIM with cheap bundles for calls and texting, but it has to be a 30-day rolling contract. What can the networks offer him? 5:Three Product range – 1/5 Product knowledge – 2/5 Airtime knowledge – 1/5 Questioning ability
The iPhone SE is the latest device from Apple. It’s one of the cheapest iPhones currently on sale but is it just as good as the 6 or 6S? What kind of deals will the networks offer Mystery Shopper? 5: EE Product range – 1/5 Product knowledge – 2/5 iPhone knowledge – 1/5 Questioning ability –
Mystery Shopper can’t quite decide whether he wants to be tied into a contract yet, so he wants a SIM-only plan with unlimited data and a phone for under £100 to go with it. What can the networks offer him?
Mystery Shopper has heard a lot about 4K video and thinks it sounds very interesting. Can each network sell the benefits of 4K video well? What deals can they offer alongside the phone?