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The Vodafone Total Communications Partner has won a five-year contract to manage the cloud-based contact centre for Laithwaite’s
Vodafone UK corporate and external affairs director Helen Lamprell, tells Mobile News her thoughts on what might happen this year, including the separation of Openreach from BT and incoming challenges for UK businesses
O2 sales director Ben Dowd tells Mobile News his thoughts on what might happen this year, including the blurring of lines between work and personal lives and improving customer experience
EE channels and trading managing director Ettienne Brandt, tells Mobile News his thoughts on what might happen this year, including how essential 4G has become and network data transparency
The compensation comes more than two years after the collapse of the retailer
It will become the fourth city in Scotland to become a Gigabit City
BT estimates the new service will prevent up to 30 million nuisance calls a week
Sources claim both operators are demanding more independence under new terms of the mast sharing agreement
The new 540.000 square foot centre is based at Burnley Bridge Business Park in Lancashire
Increased partnership with EE and call centre growth will pave the way for achieving milestone