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Firefox OS extended to 14 countries
Operating system backed by more than 17 major networks globally since launching at Mobile World Congress last year
Orange worst in customer service with below average satisfaction score
The operator scored 67 per cent in overall satisfaction, with failings in areas including usefulness of information or advice given
Apple and China Mobile sign ‘multi-year’ deal
The iPhone 5s and iPhone 5c are coming to the world’s largest network on January 17
O2 launches new online ‘My Account’ service
Business customers can now view bolt-on information and contract details, as well as retrieve PUK codes and order replacement SIM cards
O2 trials Clip It video messaging service
App enables users to have clips of up to 63 seconds compressed and sent to mobiles, email addresses and privately to Facebook, regardless of network operator
EE signs 4G roaming partnership with AT&T
EE said the breadth of its 4G coverage – 160 towns and counting – makes it the most attractive UK operator to partner with when it comes to roaming
Vodafone appoints Phil Roberson as head of indirect sales
The former HTC employee will join Vodafone in January, with current head of direct sales Martin Jones leaving in March
EE to invest £275m in improving call quality next year
Operator to upgrade 6,000 2G sites and increase capacity on 1,600 3G sites as it aims to achieve a call success rate of 99.5 per cent
Orange and T-Mobile attract most customer complaints
The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
O2 boosts 4G tariff offering
Operator launches new range of pay monthly and SIM only 4G tariffs, starting at £17 per month