O2 disputes Ofcom and Opensignal research claiming it has slow file download speeds

O2 customer experience slower file download speeds over 4G and 5G compared to other networks according to Ofcom’s latest ‘Mobile Matters’ report published today. The research, which is based on crowdsourced data supplied by Opensignal, analysed crowdsourced data collected between October last year and March, and highlights the varying experiences of mobile network users across the country. Ofcom

EE upgrades network to standalone 5G in 15 cities

EE has launched a 5G standalone (5GSA) network across 15 UK cities,  which should benefit from faster speeds, better coverage, and improved reliability. Standalone 5G allows networks to operate independently of 4G infrastructure. The network improves performance by using machine learning to manage energy consumption and optimise network reliability. The new system also includes “Network

£10 Virgin Media O2 plan benefits low-income customers

Virgin Media O2 has introduced a new £10-a-month 10GB mobile plan to help people on low incomes. The 30-day rolling contract, called the O2 Essential Plan, is available to new and existing customers who receive Income-based Employment Support Allowance, Jobseeker’s Allowance, Income Support, Pension Credit, or Universal Credit. EU roaming is included at no extra

Three introduces tiered system of contract price increases

Three UK has revised its pricing structure to show annual price increases outlined in “pounds and pence” determined by tiers based on the data allowance of each contract. Each year mobile customers will see the following increases depending on their data allowance. 4GB or less: £1 more a month, 5GB-99GB: £1.25 more a month, 100GB

Vodafone and Virgin Media O2 Sign Cellnex Tower-Sharing Agreement

Vodafone and Virgin Media O2 have reached a new agreement for Cellnex UK to provide them with tower infrastructure and associated services. Cellnex is a European and UK independent owner and operator of wireless telecoms infrastructure. It manages more than 138,000 sites in 12 European countries, mainly in Spain, France, the United Kingdom, Italy, and

BT fined £17.5m for 999 call-handling failures

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours  BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.