BT fined £17.5m for 999 call-handling failures

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours  BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.

Ofcom clamps down on mid-contract price rise clarity

Customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. UK phone, broadband, and pay TV companies will no longer be able to include price rises linked to future inflation rates in their contract terms. New Rules

EE is top mobile network with Virgin Media O2 best for combined mobile and broadband says GWS after six month test programme

EE provides the best mobile experience by a major operator, according to tests by Global Wireless Solutions. Virgin Media O2 was the top provider when combining mobile and broadband experience, followed by Sky Mobile, EE, Vodafone, and Three. EE performed best in most test categories, including reliability, video streaming, and latency. In terms of throughput,

Nokia and Telecom Egypt launch 5G in major cities

Egypt is finally getting 5G, initially in Alexandria, Aswan, Cairo, Giza, and Luxor. Nokia will supply its AirScale equipment to Telecom Egypt’s network deploying Massive MIMO radios, baseband units, and remote radio heads, using the energy-efficient ReefShark System-on-Chip technology. The rollout is scheduled to commence later this year. Telecom Egypt is Egyp’ts main phone c0mpany,

Vodafone and Virgin Media O2 sign new rural sharing arrangement

and Virgin Media O2 have entered a long-term network-sharing agreement to enhance rural connectivity  The agreement builds on the existing collaboration between Vodafone UK and Virgin Media O2, including the Shared Rural Network initiative, to deliver quality mobile coverage in hard-to-reach areas across the UK. “With this agreement and our merger with Three, we will

Three hopes the shirts will hit the fans

Three Becomes Chelsea Women’s Principal Partner Three is now the Chelsea Women’s football team’s main sponsor, becoming their first women’s-only Principal Partner. Three’s logo will feature on all women’s players’ training kits, matchday warm-up shirts, and travel apparel in the upcoming season. Fans will have the chance to purchase these items starting from the 2025/26