£10 Virgin Media O2 plan benefits low-income customers

Virgin Media O2 has introduced a new £10-a-month 10GB mobile plan to help people on low incomes. The 30-day rolling contract, called the O2 Essential Plan, is available to new and existing customers who receive Income-based Employment Support Allowance, Jobseeker’s Allowance, Income Support, Pension Credit, or Universal Credit. EU roaming is included at no extra

Three introduces tiered system of contract price increases

Three UK has revised its pricing structure to show annual price increases outlined in “pounds and pence” determined by tiers based on the data allowance of each contract. Each year mobile customers will see the following increases depending on their data allowance. 4GB or less: £1 more a month, 5GB-99GB: £1.25 more a month, 100GB

Vodafone and Virgin Media O2 Sign Cellnex Tower-Sharing Agreement

Vodafone and Virgin Media O2 have reached a new agreement for Cellnex UK to provide them with tower infrastructure and associated services. Cellnex is a European and UK independent owner and operator of wireless telecoms infrastructure. It manages more than 138,000 sites in 12 European countries, mainly in Spain, France, the United Kingdom, Italy, and

BT fined £17.5m for 999 call-handling failures

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours  BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.

Ofcom clamps down on mid-contract price rise clarity

Customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. UK phone, broadband, and pay TV companies will no longer be able to include price rises linked to future inflation rates in their contract terms. New Rules

EE is top mobile network with Virgin Media O2 best for combined mobile and broadband says GWS after six month test programme

EE provides the best mobile experience by a major operator, according to tests by Global Wireless Solutions. Virgin Media O2 was the top provider when combining mobile and broadband experience, followed by Sky Mobile, EE, Vodafone, and Three. EE performed best in most test categories, including reliability, video streaming, and latency. In terms of throughput,

Nokia and Telecom Egypt launch 5G in major cities

Egypt is finally getting 5G, initially in Alexandria, Aswan, Cairo, Giza, and Luxor. Nokia will supply its AirScale equipment to Telecom Egypt’s network deploying Massive MIMO radios, baseband units, and remote radio heads, using the energy-efficient ReefShark System-on-Chip technology. The rollout is scheduled to commence later this year. Telecom Egypt is Egyp’ts main phone c0mpany,