Orange TV now for all

Customers can now access Orange TV via the Orange World portal instead of having to download an application making the service compatible with 13 different 3G handsets. Orange has also added new channels including Eat Cinema My Movies British Eurosport FHM TV and Aardman Animations.

Also the service is now available at a broader range of contract price points: the GBP10 per month ?max pack offers all channels and 20 hours viewing time; the GBP5 ?music pack offers three music channels; and the GBP5 ?mix pack offers a cross-section of the channels available.

Orange head of sport and multimedia operations said: The key difference now is its reach. We have opened it up to a host of new handsets so many customers will be able to access Orange TV. A 24-hour free trial of the service is available.

HMRC zeroing in on traders income tax

Law firm Halliwells is preparing to take up two cases against HMRC citing abuse of process. Halliwells Head of Indirect Tax Chris Chipperton said: Our customers are getting hit with massive personal tax demands. Customs have said to these people that theyll offset those payments against their VAT repayments. This is not the usual practice – it is an abuse of process on HMRCs part. Its unfair to the trader.

Virgin bows out of Link scramble

We are proceeding with our expansion of our stand-alone stores as previously announced but the properties in The Link portfolio are not of interest to us at this stage said a Virgin Mobile spokesperson.

Mobile News understands that the locations available and the terms of purchase do not fit with Virgin Mobiles retail strategy and that it is unlikely to pursue any of them.

3 and T-Mobile as well as other indirect mobile retailers remain contenders after Orange snapped up 47 stores from O2 the new owner of The Link last week.

An O2 spokesman said: As well as the Orange agreement which we have in principal we are in advanced negotiations with other potential purchasers. We are confident that those will conclude ahead of the completion of the transaction with DSG which will be announced by October. Additional deals will be announced ahead of that date.

Orange will increase its high street presence to more than 340 stores after its agreed a deal in principle to acquire up to 47 new shops from O2.

The new stores will take Orange into 19 new towns where it currently has no presence and will increase its coverage in others. Of the 47 stores 36 are former The Link stores and 11 previously traded as O2. As part of the deal Orange plans to take on around 250 former The Link staff.

Orange said it will refit the new stores to trade under the Orange brand in the run-up to Christmas. This will be followed by a major refresh to position the companys retail operation as a combined mobile fixed broadband and TV provider proposition.

Orange vice-president of sales Mike Newnham said: 2006 has been a year of consolidation and building for the future and our retail strategy has been a major part of that. Were now planning to expand our footprint across Britains high streets to give our customers a taste of what the new Orange is all about.

BenQ leaves UK arm in the dark

Network operators and handset distributors were in the dark last week over the future of BenQ Mobiles UK operation after the Taiwanese company shut down its German operation with losses of ?840 million ( 566 million).

Mobile News understands that even BenQs own staff in the UK which comprises around 30 are uncertain of its future. BenQ refused to comment upon the situation.

But the UK market shrugged at the prospect that BenQ Mobile would exit the UK. Its market share is miniscule said sources which estimated it had shifted less than 500000 units in the UK during the year.

Operators are ranging at most two BenQ Mobile handsets and said they could easily absorb the effects if BenQ decided to exit the UK.

BenQ blamed losses for the year on delays in getting handsets to market. It would have continued to haemorrhage money at the same rate if it hadnt filed for insolvency for its German operation it said.

According to a report in the Taipei Times BenQ put the time-lag down to the network customisation process and poor product management in Germany.

BenQ chairman KY Lee said: Widening losses have made this very painful decision unavoidable.

Siemens was outraged by the decision. Siemens president and CEO Klaus Kleinfeld said: If BenQ puts its people on the street well take vigorous action to help them. We consider the actions of BenQ reprehensible and were going to do everything we can to help the people affected.

Siemens has set up a ?35 million fund for BenQ Mobile staff in Germany. The board is waiving its ?5 million salary increase to contribute to the fund.

3 buys 95 stores from Link and O2

3 has announced today that it has bought 95 retail stores in shopping
centres and high street locations across the UK from O2 and The Link.

Under the agreement 3 will obtain 73 Link stores and 22 O2 stores. This is a continuation of 3s strategy to build a nationwide retail presence of over 150 stand-alone stores and 133 Superdrug and Selfridges concessions by the end of 2006.

3 expects over 90 of the new stores to be selling its products and services by the end of 2006. Stores will be re-branded refurbished and converted as 3Stores.

All permanent employees at the 73 Link stores will transfer to 3 and will start work immediately. All O2 store staff will continue to work for O2.
There will also be 200 new jobs created within the 3 retail network.

Marc Allera Sales Director of 3 UK says: Were confident we can turn
these sites into 3Stores in a matter of weeks. Most of these stores will be open in time for the busy Christmas period.

This agreement ensures we have a balanced mix of distribution. With
specialist independents and the major third-party retailers continuing to play a major role in how we attract customers we expect our direct presence to become equally important to winning new business during 2007.

The terms of the agreement were not disclosed.

3 rebalances channel

Three announced yesterday that it wants to take control back from the
independent channel.
CEO Bob Fuller said that he hopes that there will be a shift in the percentage of sales between the direct and indirect channel increasing the level of direct sales.
Currently the split is estimated to be around 20:80 towards the indirect channel. 3 are hoping to increase that to an even 50:50 split by next year through the opening of another 95 stores it has acquired from the Link and O2 and with its online presence through the 3 Music Store.
Fuller said: Its about taking control taking control of the customers and taking control of the costs. The acquisition and web presence demands a different route to market for our products. We will be rebalancing traditional routes not losing them.
3 also pledged its continuing commitment to becoming the lead player in mobile media. The network claims to be the UKs second biggest seller of music downloads second only to iTunes.

Traders could sting HMRC for lost profits

In its recent attempts to stamp out fraud in the mobile phone/CPU trading sector HM Revenue & Customs (HMRC) has recently withheld VAT repayments to undertake extended verification of certain deals. Traders can fight back by claiming for profits they would have accrued during this delay writes Greg Lacey.

People in the industry are growing increasingly suspicious that HMRC might simply be seeking to delay the repayment of VAT for as long as possible so less VAT will be lost to fraud this fiscal year. Put another way stop trading for six months and HMRC will be able to report to parliament that they have saved half of the estimated ? 1.9 billion this year.

Whilst good intentions lay behind the approach HMRCs actions have also penalised legitimate traders in the mobile communications industry.

VAT repayments are essential to many companies in this sector who rely on regular repayments to fund ongoing business. With seemingly no end in sight many companies may have to cease trading permanently and administration/insolvency is now a very real concern. But what can they do?

Rather than sit and wait for the inevitable some traders are actively seeking to get their VAT repaid. Using the Freedom of Information Act some have sought to expose information that will embarrass HMRC into making concessions.

Another route is to apply for a Judicial Review of HMRCs actions. This approach enables traders to seek to claim the lost profits which they might have made had HMRC not withheld VAT.

The first step will be to examine the companys working capital (or funding) to demonstrate that it was the withholding of VAT that prevented further trading. As most traders use all available cash to fund the VAT paid up-front to suppliers this should not be too difficult to demonstrate.

The next step is to assess the losses suffered by traders. This works by comparing how the company would have traded had it continued to receive regular VAT repayments with its current position of having had VAT withheld.

Typically companies that have not traded for four or five months because VAT was withheld can also claim for a loss of profits. This loss can be assessed on the basis of past trading. In addition traders may also be able to claim additional costs such as professional fees involved in dealing with the problem.

However by far and away the largest element of claims is likely to be the future losses a company will suffer should it be forced to cease trading or even to exit the sector. Future losses reflect the profits that the company would have generated in the foreseeable future including profits which a dependent subsidiary company may have expected to earn.

In our experience such claims can far exceed the value of profits lost to date. If a company ceases trading or exits the sector the consequential loss of profits could be ten times the annual profits generated.

With so many companies affected by HMRCs recent actions it is easy to see that if these claims are successful the Treasury will have to find the funding to meet these payments which across the sector as a whole could reach billions.

If traders bring successful claims against HMRC the Treasury could end up paying out compensation to legitimate traders on the same scale as the VAT that HMRC was aiming to save. The short term gain might become a long term loss for the Treasury.

With that in mind serving notice on HMRC of an assessment of the potential losses that will be suffered if a company ceases trading should provide some motivation to speed up the release of the withheld VAT. At the very least it might just move your companys file to the front of the queue.

Greg Lacy is a director at accounting support specialist FAR Consulting.

The pace quickens on converged services

In November Orange will launch a converged service of mobile fixed line and broadband in the UK called Unique. However it seems the service will not be standing out in the market for very long as other operators are hot on their heels.

Oranges Unique Phone is designed to combine fixed and mobile services within one handset. In the home customers will be connected via Wi-Fi mode to the Orange Livebox hub and calls are routed through the Internet.

Sanjiv Ahuja CEO of Orange said: With Unique Phone you can now enjoy the freedom of the Orange mobile network and get even better value when youre at home. With one phone one number one address book and one bill were making it simpler more convenient and more cost effective for our customers to communicate.

The Livebox can have up to six Unique handsets with up to three able to call simultaneously at any one time. Unique is only available on Canary 50 or Panther 65 tariffs so customers with families would have to pay at least 50 per handset per month. However Orange said that a family option would be available next year.

Customers on the Canary 50 price plan will receive 600 minutes and 400 texts as well as unlimited calls to UK landlines and Orange mobiles when at home.

Another drawback of the service is that customers will only have a mobile number. This means people who contact them will have to pay a higher rate even when customers are at home.

However the package does allow customers to move freely between mobile and home networks without interrupting their conversation a call that starts inside the home remains covered by the unlimited landline offer even when they leave.

The service is similar to BT Fusion which launched in June 2005 and currently uses Bluetooth to connect to the hub while at home and uses the Vodafone network when away.

A spokesman for BT Fusion said: Orange has now decided to follow a similar convergence strategy to BT so theres nothing unique about their service. BT launched a fixed-mobile service BT Fusion as far back as July 2005. Shortly we will be launching BT Fusion dual-mode Wi-Fi and mobile handsets. BT has been supporting our converged handset for more than a year and our strategy is to offer the best connectivity for customers at home through wireless Total Broadband out and about through WiFi and BT Mobile in other areas.

In the same week as the Unique announcement NTL Telewest and Virgin Mobile launched Britains first Quadplay package.

The Quadplay 4 for 40 package includes broadband with no limits on downloads digital TV with over 30 channels and on-demand service home phone with unlimited weekend calls to any UK landline and a Virgin Mobile SIM with 300 texts and 300 minutes a month plus free voicemail.

According to reports T-Mobile USA is expected to launch a host of new services including a new generation of Internet phones to attract customers away from both wireless and landline phone companies. Apparently the company plans to release cell phones that can roam onto wireless connections at home and T-Mobiles WiFi hotspots to become the first US carrier to provide an Internet calling service meaning less expensive bills for millions of customers.

<b><u>Sony Ericsson to open dedicated store</u></b>

Sony Ericsson will open a dedicated store in central London at the end of November. Store staff will sell contract pre-pay and upgrade packages with its devices across all networks through a deal with CPW.

The new store will be located on Kensington High Street and be the first of several dedicated Sony Ericsson outlets in key cities throughout the world. Sony Ericsson accessories and PC cards will also feature.

The store design and sales ethos will concentrate on demonstrating device features such as music imaging gaming and connectivity. At street level 7300ft of floor space will be dedicated to the consumer experience according to Sony Ericsson. The basement will be reserved for corporate meetings and demonstrations giving the company a permanent conference space in London.

Sony Ericssons head of global retail Salvatore Dangelo said: Consumers will be able to come in try products in a relaxed state-of-the art retail space experience the very best of the brand and then purchase or upgrade their phone just as they would in a regular store.

The announcement came as Sony Ericsson celebrated five years and introduced a facelift for its green logo. The new-look branding comes in a range of different colours and features with a worded message around the Sony Ericsson logo.

Sony Ericsson president Miles Flint said: The past five years are just the beginning. We intend to make the mobile a hub to a host of personalized experiences from entertainment imaging and music to communications and business.