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Half the UK population is unaware of the imending 3G network switch off according to an Opinium survey sample of 2,000 UK adults last December, Respondents were asked: ‘In 2023 mobile providers will start to switch off their 3G networks to focus on 4G and 5G. Were you aware of this before today? Fifty one
Bare bones BT Group MVNO Plusnet Mobile is shutting down over the coming months with customers being offered a 30-day SIM for £8 a month to switch to EE. Pusnet’s fixed broadband customers are unaffected. Plusnet Mobile sold just SIM-only plans. It is closing down so that BT’s mobile offerings are all consolidated with EE.
Sim Local, which clams to be the largest seller of SIM cards in the UK travel market, has opened its newest store at Vienna Airport. The store is Sim Local’s 12th, and will provide a choice of local SIM cards from Vienna networks eety, Drei (Three) and Lyca to international travellers and a range of
Three has the best customer service average response times of just 47 seconds according to Ofcom’s latest annual customer service report
Lyca Mobile, which claims to be the world’s largest MVNO, has launched an eSIM service in the UK.
BT Mobile, Virgin Mobile and O2 were the most complained-about mobile operators according to Ofcom’s latest report about telecoms and pay-TV providers A Virgin Media O2 spokesperson said:“Our number one priority is serving our customers. We’re investing in every area of our business to create an excellent customer experience, with complaints down across the board
Virgin Media O2 UK says consumers are being “swindled” by networks charging for phones they have paid for. But Vodafone calls this claim ‘incorrect and misleading’ Virgin Media O2 says UK consumers are spending millions of pounds buying their smartphones twice over”. “Three of the four UK mobile network operators EE, Vodafone, and Three, are
Tesco Mobile has extended its free Home from Home roaming package to the end of 2023 for all its customers travelling in 48 countries across Europe and beyond at no additional cost. Rachel Swift, Tesco Mobile Chief Customer Officer, said: “For the whole of 2023, our customers can continue to tap into their UK allowances for free
Winners will be revealed at gala presentation evening on March 16 Finalists of the Mobile News Awards 2023 have been chosen by 16 mobile industry experts who spent a day at the InterContinental Park Lane business centre discussing and scrutinising 111 entries (above). The judges were: Clive Bayley, Afi Chaudhary, Shan Vyas, Lizzie Bailey, Karl
Network trade-ins need to be sold for the best margins Are mobile network operators picking up B2B auctions fast enough? Consumers are growing more hesitant to £1,000 every time the latest Apple or Samsung phone launches. In fact, 22 million phone users (nearly 35%) would buy a refurbished phone over a new one says Jess Morris,