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Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.
Customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. UK phone, broadband, and pay TV companies will no longer be able to include price rises linked to future inflation rates in their contract terms. New Rules
HMD, which now calls itself Human Mobile Devices, has introduced a smartphone it says can be easily repaired at home. The HMD Skyline’s back is removed by turning one screw and levering it out with a guitar pick. The screen, any bent ports, and a depleted battery can be accessed and fixed. The phone has
Leading used iPhone reseller Renewd has gone into administration. Netherlands legal firm HVG Law, which specializes in technology and telecommunications, is handling the administration. Renewd issued a statement saying: “Renewd® has requested a suspension of payments to address the current challenges. Over the coming weeks, we will decide how best to proceed, with a full
Bllling systems provider Lifecycle Software, has appointed chief commercial officer Liz Parry as its new Chief Executive Officer. She takles over from Kelvin Chaffer, who is leaving the company after 23 years to become CEO of group company Neural Technologies specialising in revenue assurance. Lifecycle is an online charging system, billing and business support solution
Virgin Media O2 will be deploying temporary wheeled masts at 29 festivals and special events and at 12 holiday destinations this summer. The temporary masts, known as Cells on Wheels (COW), are powered by a hydrotreated vegetable oil solution expected to save 300 tonnes of carbon dioxide equivalent. The network says this is around the
Ericsson and OPPO have signed a multi-year global patent cross-license agreement covering patents including 5G. In addition to a cross-license, OPPO and Ericsson will cooperate on 5G projects, including device testing, customer engagements, and marketing activities. OPPO and Nokia in January settled months of legal disputes over 5G patents that ended up in several court
EE provides the best mobile experience by a major operator, according to tests by Global Wireless Solutions. Virgin Media O2 was the top provider when combining mobile and broadband experience, followed by Sky Mobile, EE, Vodafone, and Three. EE performed best in most test categories, including reliability, video streaming, and latency. In terms of throughput,
Egypt is finally getting 5G, initially in Alexandria, Aswan, Cairo, Giza, and Luxor. Nokia will supply its AirScale equipment to Telecom Egypt’s network deploying Massive MIMO radios, baseband units, and remote radio heads, using the energy-efficient ReefShark System-on-Chip technology. The rollout is scheduled to commence later this year. Telecom Egypt is Egyp’ts main phone c0mpany,
Eurostar Global Electrnics’ logistics arm, Eurostar Logistics, has rebranded as Tech3PL to reflect its three-pronged strategy of being technology-driven and handling third-party logistics and fulfilment. The service covers logistics and supply chain management, including transportation, warehousing, freight forwarding. The rebrand comes a year after Eurostar commissioned a new 43,000 sq ft distribution and logistics centre