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Vodafone technical error sees customers hit with massive roaming bills

Jasper Hart
October 14, 2019

“This is the one thing we didn’t want to happen”

Vodafone customers were hit with large roaming bills in error, causing the operator to apologise.

Customers abroad received texts from the operator saying that they had spent as much as £10,000. Vodafone then blocked them from making any calls or messages, or using mobile data to prevent incurring any additional charges.

Customers took to Twitter to voice their complaints and lack of ability to reach the operator. It is not clear precisely how many were affected by the error.

Vodafone said: “We are very sorry that some customers could not use their phones yesterday, when roaming abroad. This was due to a technical error, which we have now fixed.

“Some customers are receiving billing messages in error; we are working through these as an urgent priority and are removing any errors from customer accounts. Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts.”

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