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Voda to refund calls made in wake of Paris attacks

James Pearce
November 16, 2015

Operator said customers can claim credit on calls made from Paris back to UK during terror attack that left 129 people dead

Vodafone UK has offered to credit customers in Paris for call charges back to the UK made in the wake of the terrorist attack that killed at least 129 people and left hundreds more injured.

The operator will place a credit on the account of any of its UK customers who called home between 21:30pm on Friday November 13 and 23:59pm today (November 16).

The world was left shocked as suicide bombers and gunmen attacked a concert hall, football stadium and restaurants and bars in the French capital on Friday night.

Terrorist group ISIS has claimed responsiblity for the attacks, which led French president Francoise Hollande to place the country in a state of emergency

A spokesperson for Vodafone UK said: “Our thoughts go out to those affected by the shocking events in Paris on Friday evening. We know that at times like these, customers need to be able to get in contact with loved ones without worrying about the cost of calls.

“Vodafone will credit all Vodafone UK customers in Paris for any additional mobile phone costs incurred while contacting friends or family back home in the UK between 21:30 on Friday 13 November to 23:59 on Monday 16 November.

“We’ll continue to monitor the situation closely.”

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