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Virgin Mobile starts migration of millions of customers to O2 plans

Staff Reporter
January 11, 2023

Unlimited texts and voice calls for all customers who are moved to O2 from next month.

Millions of Virgin Mobile customers will get unlimited texts and voice calls, as a sweetener to move to O2.  By the end of the year, all Virgin Mobile customers will be on O2 plans. The first group of Virgin Mobile customers will be told next month their service will transfer to a new O2 plan. 

As part of this migration, customers get unlimited texts and voice calls and either double the data or unlimited data for the same amount each month. No customer will see the cost of their plan rise.

This will be alongside access to Priority from O2 and other O2 benefits such as extra roaming destinations and inclusive EU roaming.

The network says the move will occur seamlessly over the air. Most customers will not need to replace SIMs, port phone numbers or change billing dates or information. They will get at least 30 days’ notice of the move.

The first stage of the migration of the entire Virgin Mobile base to O2 was completed last year with all data, voice and text traffic using O2 connectivity. This latest phase is customer plans moving over to O2.

Virgin Mobile will continue to offer flexible handset contracts and 30-day rolling SIM-only plans this year.

This is a milestone moment for Virgin Media O2 as our Virgin Mobile customers start moving over to O2 plans, receiving added value and benefits,” said Virgin Media O2 chief commercial officer Gareth Turpin. 

Gareth Turpin: milestone moment for Virgin Media O2

Our teams will guide customers through the migration. We’re focused on making sure this all occurs in the most hassle-free way possible. With all of our mobile brands now powered by O2, we are making fantastic progress in our integration plans while continuing to deliver a range of knockout mobile services”

Virgin Media and O2 merged in June 2021. O2 provides 4G services to 99 per cent of the UK with a plan to cover 50 per cent of the UK population with 5G this year. 

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