Three has chosen software and services provider Amdocs to be its lead Systems Integrator for the growth of its B2B services offerings.
The multi-year deal will see Amdocs build an omni-channel digital business system that will enable Three to offer its enterprise customers scalable services.
It will also see some of Amdocs’ services incorporated into Three’s existing enterprise offerings, as well as the development of a mobile application for businesses to have a consumer-like digital experience.
This builds on Amdocs’ work with Three Ireland last year, which saw it modernise the MNO’s IT infrastructure and operational management, as well as further improve the digital customer experience.
“We have an ambitious plan for the growth of our enterprise operations, building on the successful launch of our SME offer, Three Means Business, in 2019,” said Three’s chief commercial officer Elaine Carey.
“This partnership with Amdocs will enable us to create modern and innovative solutions that will challenge the status quo and meet the evolving needs of UK businesses. We’re looking forward to working alongside them to provide world-class experiences and exciting new services at speed to B2B customers.”
Amdocs CMO Gary Miles added: “Organisations that focus on customer experience outperform the market by a significant margin. We look forward to working closely alongside Three as it grows its enterprise customer base, delivering exciting new customer experiences.”
