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Ed Dodman also worked for Thames Water
Ombudsman Services, the independent telecoms customer complaints resolution provider, has announced the appointment of Ed Dodman as its first director of regulatory affairs.
Dodman, who started the role in October, joined from BT where he oversaw commercial and regulatory strategy for the telco’s consumer business.
Before BT, he spent nearly seven years at Thames Water, in a variety of strategic roles.
“Ombudsman Services possesses meaningful cross-sector experience, data and insight which can add real value to discussions surrounding consumer redress within the telecoms sector at a critical time,” said Dodman.
“My job will be to continue to strengthen our voice in conversations around regulation and to ensure that our internal operations inform and adapt to the changing regulatory landscape.”
Ombudsman CEO Matthew Vickers added: “Ed brings with him a wealth of experience from two of the largest regulated companies in the essential services space. He will play a defining role in shaping and leading our regulatory strategy.”
Earlier in the year, O2 made Ombudsman its third-party alternative dispute resolution provider until at least 2022.