Subscribe For Free
FOLLOW US

Mystery Shopper: Swindon

Mobile News
March 16, 2015

The General Election is nearly on us and Mystery Shopper is on the campaign trail. We need a phone good for social media and documents but for under £100 per month

5: Carphone Warehouse

Product range – 2/5
Product knowledge – 1/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 4/5
Total – 13/30

4: Three

Product range – 1/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 2/5
Total – 14/30

3: O2

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 19/30

2: Vodafone

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 24/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 3/5
Total – 27/30

Summary

Most smartphones are excellent for social media and documents, so the task was finding the maximum allowances at a low price.

The offer from Jean-Paul at Carphone was so difficult to understand and his rudeness didn’t help that.

Jade at EE didn’t pay much attention to what I needed either.

O2’s Jenn did understand the task but got a lot of her information wrong and spent a lot of time talking to other people too.

Kevin at Vodafone got everything right, had the best range of devices and the nicest shop, but seemed to forget why I wanted the phone.

Eren at Three got everything spot on, found a great deal and did all this with a smile.

Full article in Mobile News issue 583 (March 2, 2015).

To subscribe to Mobile News click here

For information on downloading the digital copy of Mobile News for free on your mobile or tablet click here

 

Share this article