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Aerial Direct customer data stolen by hackers

Jasper Hart
March 17, 2020

Dealer says information stolen does not include passwords and bank details

Aerial Direct has revealed that some of its customers’ personal information had been accessed by a third party without permission.

In an email seen by The Register, the O2 partner said that customer information had been accessed on February 26.

The email read: “As soon as we became aware of this unauthorised access we shut down access to the system and launched a full investigation, with assistance from experts, to determine what happened and what information was affected. We immediately reported this matter to the Information Commissioner’s Office and are actively working on fully exploring the details of how it happened.”

Aerial has since confirmed the leak on its website. It added that the database storing the leaked information did not include any customer passwords or credit card information.

The information on the database included contact details including name, home and email addresses, dates of birth and phone numbers. Aerial has not disclosed how many customers’ information was stolen, and has said that not all of these types of information would have been related to every customer.

Aerial claims to be O2’s largest direct business partner in the UK, providing hosted and mobile solutions to 130,000 customers. It won Best Dealer (over 50 employees) at the 2017 and 2018 Mobile News Awards.

Mobile News has reached out to Aerial Direct for comment.

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