Mystery Shopper: Windsor

Mystery Shopper is looking for a prepay handset to give to his 13-year-old brother as a present. He needs advice on how to apply a parental lock as well as tariff details

5: Vodafone

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5 
Total – 12/30

4: Carphone Warehouse

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 15/30

3: Three

Product range – 3/5
Product knowledge – 4/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 16/30

2: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total –

23/30

1: EE

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 29/30

Summary

Andy at EE provided excellent service, explaining why a contract was best and recommending a nice looking phone with plenty of playground credibility.

O2’s Jaz also gave good recommendations, though her information on the Nokia was a little inaccurate.

Three’s mystery man would have been helpful if the old handset he produced had actually worked.

Roger from Carphone seemed uninterested in my request, while Vodafone’s Anju just seemed aggressive when she realised I didn’t want a 24-month contract.

Full article in Mobile News issue 527 (November 19, 2012).

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