Update: O2 signal problems due to ‘routine update’ have been fixed

The operator said only one per cent of customers experienced problems and that they were fixed last night (October 3)

O2 customers experienced low or no mobile signal yesterday (October 3) due to a routine update to its 2G and 3G networks, the company has said.

One per cent of customers had difficulties calling and texting between 10:45am and 11:45pm. O2 has confirmed the problem has been fixed.

According to an O2 reseller, however, the issues – which included calls being dropped – were due to “adverse weather conditions”.

A bulletin from Carphone Warehouse Business said that bad weather was causing calls to be dropped and “in some cases no service at all”.

Network issues have been described as “intermittent” and resellers have been told to reassure customers that they have been raised with O2.

The full statement reads: “O2 service issues: Please be aware that due to the adverse weather conditions across the UK, many O2 Mobile users are experiencing low or no signal. This is causing calls to be dropped and in some cases no service at all. It appears to be intermittent at the moment. Please make your customers aware this has been raised with O2.”